Política de envío

SHIPPING POLICY
Last updated: October 14, 2026

Thank you for shopping at Maveli. This policy explains how we ship your order, how much it costs and what to expect after your purchase.

1. SHIPPING DESTINATIONS
We currently ship to the United States, Spain and Mexico.

2. ORDER PROCESSING
- Orders are prepared within 1–2 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays will begin processing on the next business day.
- Orders are shipped from our partner warehouses, which may be located outside your country.
- You will receive a confirmation email with your tracking number as soon as your order ships.

3. DELIVERY TIMES
- Estimated delivery time: 6–9 business days after your order ships.
- Delivery times are estimates and are not guaranteed. They may be affected by carrier delays, customs processing, weather conditions, peak seasons or other events beyond our control.
- If your order has not arrived within 30 days of the estimated delivery date, contact us and you may cancel it for a full refund.

4. SHIPPING COSTS
Standard shipping is free and insured on all orders. If any other shipping method is available, its cost will be shown at checkout before you place your order.

5. CUSTOMS, DUTIES AND TAXES
- European Union: prices shown include VAT. Any applicable import charges will be displayed at checkout before you complete your purchase.
- United States and Mexico: depending on the value of your order and your country's current import regulations, customs duties, taxes or carrier fees may apply. Whenever possible, these charges will be calculated and shown at checkout. If they are not collected at checkout, they may be charged by the carrier or customs authorities before or upon delivery and will be the customer's responsibility, unless stated otherwise at checkout.
- Customs processing may affect delivery times. Refusing to pay import charges that were not collected at checkout may result in the package being returned; in that case, we will refund the product price minus any shipping and return costs incurred.

6. ORDER TRACKING
Once your order ships, we will email you a tracking number and link. Tracking information may take 24–72 hours to update after your order is shipped, and may not update during some stages of international transit.

7. SHIPPING ADDRESS
Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible; we can only make changes before your order ships.
We are not responsible for orders delayed, lost or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us for this reason, we can reship it once the customer covers the new shipping cost.

8. LOST, DAMAGED OR DELAYED PACKAGES
All orders ship with insured shipping.
- Damaged package: contact us within 7 days of delivery with photos of the package, the label and the product. We will send you a free replacement.
- Lost package: if tracking shows no updates for 15 business days, or the package is confirmed lost by the carrier, we will send you a replacement or issue a full refund.
- Marked as delivered but not received: please check with neighbors, building staff and around your delivery area, and contact us within 7 days of the delivery date. We will open an investigation with the carrier and help resolve it.
These timeframes help us process your request quickly and do not limit any rights you may have under applicable consumer protection laws.

9. CHANGES AND CANCELLATIONS
You can modify or cancel your order free of charge as long as it has not yet shipped. Once it is in transit, it cannot be changed or canceled, and our Return & Refund Policy will apply. Refunds for canceled orders are issued to the original payment method.

10. QUESTIONS
Email us at mavelisupport@gmail.com.