Política de reembolso

RETURN & REFUND POLICY
Last updated: October 14, 2026

At Maveli, every order is checked before it ships. Please read these terms before placing your order.

1. CANCELLATIONS
You may cancel your order free of charge as long as it has not yet shipped. Email us at mavelisupport@gmail.com with your order number. Once your order has shipped, it can no longer be canceled and our return terms will apply.

2. RETURNS (CHANGE OF MIND)
- Return window: 14 calendar days from delivery.
- Before sending anything back, you must notify us by email. We will provide the return address. Packages sent without prior notice may not be processed in time.
- Items must be returned unused, unwashed, free of stains or odors, with all original tags attached and in their original packaging. Items may only be handled as necessary to inspect their nature and characteristics, as you would in a physical store.
- If an item arrives used, washed, without tags, without its original packaging, or damaged, we will deduct the loss in value from your refund, which may be up to the full price of the item.
- Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as refunds cannot be processed until the package is received.
- Ordering the wrong size is considered a change of mind, not a defect.

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
- Please inspect your order upon arrival. To speed up the process, contact us within 7 days of delivery and include photos or video of the defect, the packaging, and the shipping label.
- Once verified, we will send you a replacement free of charge. If a replacement is not possible, we will issue a refund.
- We may ask you to keep the item rather than return it.
- The following are not considered defects: normal wear and tear, damage caused by misuse, effects of washing that does not follow the care label (shrinking, pilling, fading), or slight color differences due to screen settings.

4. REFUNDS
- Refunds are issued once the returned item has been received and inspected (or proof of shipment has been provided, for EU customers).
- For change-of-mind returns, we refund the product price and, if paid, the standard shipping cost. Return shipping costs and any additional charges for express shipping are non-refundable.
- Refunds are issued to the original payment method within 14 days. Your bank or card issuer may take a few additional days to process it.

5. EXCHANGES
We do not offer direct exchanges. If you need a different size, return the item as described in section 2 and place a new order.

6. YOUR LEGAL RIGHTS
- Customers in the European Union: you have a 14-day right of withdrawal and a 3-year legal guarantee of conformity. You may request the withdrawal form by email.
- Customers in Mexico: this policy respects your 5-business-day right of revocation under the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor).
- Customers in the United States: this policy applies, without prejudice to any rights granted by the laws of your state.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.

7. CONTACT
For cancellations, returns, or any issues with your order: mavelisupport@gmail.com